Official Documents

Terms and Conditions of Use ong39 Malaysia Platform

Please read this document carefully before using any ong39 services. Using our platform means you agree to all terms stated herein.

Updated: 1 January 2026  |  Effective: 1 January 2026

Summary of Key Terms What You Need to Know

This is a summary of the key points from the full ong39 terms. Please read the complete document for full details.

18-Year Age Limit

The ong39 platform is only available to individuals aged 18 and above. Registration by minors is strictly prohibited and any such account will be terminated immediately.

One Account Per User

Each individual is only permitted to hold one active ong39 account. Registering multiple accounts to manipulate bonuses or the system is a serious breach of these Terms.

KYC Verification Required

Before processing the first withdrawal, members are required to complete an identity verification (KYC) process by submitting valid identification documents to ensure account security.

Bonus Rollover Requirements

All ong39 bonuses and promotions are subject to the rollover requirements stated in their respective promotion terms. Withdrawals made before meeting the rollover will result in the bonus being forfeited.

Anti-Fraud Policy

Any attempt at fraud, use of automated software (bots), game manipulation, or player collusion is strictly prohibited and may result in immediate account closure.

Right to Amend Terms

Ong39 reserves the right to amend these terms and conditions at any time. Amendments take effect upon being posted on the platform. Continued use after any amendment constitutes acceptance of the updated terms.

01 Introduction and Acceptance of Terms

Welcome to ong39 – an online entertainment platform operated to serve players in Malaysia. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and ong39 ("Platform", "We") regarding the use of all services, products, and features available at ong39.fun and related mobile applications.

By registering an account, accessing the platform, or using any ong39 services, you expressly agree to be fully bound by these Terms. If you do not agree with any part of these Terms, please stop using our platform immediately.

Important Note: These Terms should be read together with the ong39 Privacy Policy and Responsible Gaming Policy, which also form part of the overall agreement between you and our platform.

Ong39 reserves the right to modify, update or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the platform after any amendment takes effect constitutes your acceptance of the revised Terms.

02 Eligibility to Use the Platform

To use ong39 services, you must meet all of the following eligibility requirements at all times:

  • At least 18 years old or the legal age of majority under the laws of your jurisdiction, whichever is higher.
  • Capable of entering into a legally binding agreement under applicable law.
  • Not located in any jurisdiction that prohibits or restricts the use of online gambling services.
  • Not currently on the self-exclusion list of any recognised gambling programme.
  • Not acting on behalf of any third party or business entity for gambling purposes.
Warning: ong39 actively conducts age verification checks. Any account confirmed to belong to a minor will be closed immediately and all funds will be forfeited or returned at the platform's discretion.

It is your sole responsibility to ensure that your use of ong39 services complies with your local laws. ong39 is not liable for any legal consequences arising from use of the platform in jurisdictions that restrict online gambling activities.

03 Account Registration and Member Responsibilities

3.1 Registration Process

To use ong39 services fully, you must register an account by providing accurate, complete and up-to-date information. Details submitted during registration — including your full name, date of birth, phone number and email address — must be truthful and match your official identification documents.

Ong39 strictly enforces a one-account-per-person policy. Creating multiple accounts under the same individual — whether using different names, phone numbers, email addresses or payment methods — is a serious breach of these Terms.

3.2 Account Security

You are solely responsible for keeping your ong39 account username and password confidential. You must not share your login credentials with any other party. All activity that occurs under your account is your responsibility, except in cases of unauthorised access promptly reported to us.

If you suspect your account has been accessed without authorisation, contact the ong39 support team immediately via live chat for prompt security action.

3.3 Identity Verification (KYC)

Ong39 conducts Know Your Customer (KYC) procedures as part of our commitment to platform security and anti-money laundering prevention. Members are required to submit the following documents upon request:

  • A copy of a valid identity card (MyKad) or passport
  • Proof of current address (bank statement or utility bill not older than 3 months)
  • Additional documents related to your payment method if required

KYC verification is mandatory before your first withdrawal is processed and may be requested again at any time by ong39 for security or compliance reasons.

04 Deposits & Payment Methods

Ong39 supports a range of deposit methods including FPX, Touch 'n Go eWallet, GrabPay, Boost and local bank transfers. All deposits are processed in real time and credited to your account within seconds once the transaction is confirmed by the payment provider.

4.1 Deposit Limits

Minimum and maximum deposit amounts vary depending on your chosen payment method and account level. Current deposit limit details are always available on the platform's Deposit page. ong39 reserves the right to adjust deposit limits at any time based on operational or regulatory compliance requirements.

4.2 Transaction Security

All financial transactions at ong39 are protected by 256-bit SSL encryption. ong39 does not store your credit card information or bank account details directly – all payment processing is handled by licensed payment providers that comply with PCI-DSS security standards.

Funds deposited into your ong39 account may only be used for betting purposes on the platform. ong39 does not operate as a financial institution and does not pay interest on account balances.

4.3 Third-Party Deposits

Deposits must be made using a payment method registered in your own name. Deposits from third-party accounts, including those of family members or friends, are prohibited and may result in account freezing and additional security review procedures.

05 Fund Withdrawal

Withdrawals from your ong39 account are processed quickly and efficiently. Standard withdrawal processing time is between 15 minutes and 2 hours for local payment methods, subject to account verification and required security checks.

5.1 Withdrawal Conditions

  • KYC verification must be completed before the first withdrawal is processed
  • All active bonus rollover requirements must be met first
  • Withdrawals must be made to the same payment method used for the deposit, unless otherwise directed by the ong39 team
  • The minimum withdrawal amount is RM 50 for most payment methods

5.2 Security Review

Ong39 reserves the right to temporarily hold withdrawal processing while conducting security checks or additional identity verification. Such checks are typically completed within 24 business hours. Members will be contacted via email or live chat if additional information is required.

Important: Withdrawal requests made while an active bonus is in the account will result in that bonus being automatically forfeited if the rollover requirement has not yet been met.

06 Bonuses, Promotions & Special Offers

Ong39 offers a variety of bonuses and promotions to both new and existing members from time to time. Each bonus and promotion is subject to specific terms and wagering requirements as stated in the respective promotional terms.

6.1 General Bonus Terms

  • Each member is entitled to claim each type of bonus once only, unless otherwise stated
  • Bonuses cannot be combined with other promotions unless explicitly stated
  • Ong39 reserves the right to void any bonus suspected of being claimed fraudulently
  • Bonus balances cannot be transferred between accounts
  • Minimum and maximum bonus values are subject to the limits specified in each promotion

6.2 Rollover Requirements

The rollover requirement (also known as a wagering requirement) refers to the number of times you must wager your bonus amount before any wins can be withdrawn. For example, a 10x rollover on a RM100 bonus means you must place bets totalling RM1,000 before a withdrawal is permitted.

Always check the ong39 promotions page for the latest rollover information on each offer. Rollover requirements vary by bonus type and game category.

6.3 VIP & Loyalty Programme

Active ong39 members are eligible to join the platform's VIP and loyalty programme. Benefits include exclusive cashback, special bonuses, priority withdrawal processing, and access to personalised offers. Eligibility and VIP tier are determined based on each member's wagering activity over a set period.

07 Game Rules and Integrity

All games available on the ong39 platform operate using a random number generator (RNG) that has been independently audited and certified to ensure fair and transparent game outcomes. ong39 Live Casino features real dealers broadcast in real time via high-quality streaming infrastructure.

7.1 Game Results

All game results at ong39 are final once a game round is completed. In the event of a technical discrepancy or interruption during gameplay, ong39 reserves the right to void the affected round and return the bet to the member's account. Results that have been recorded and confirmed by the system are not subject to dispute.

7.2 Technical Failure

In the rare event that a technical failure affects the integrity of a game, ong39 reserves the right to void the bets involved. ong39 is not responsible for paying out winnings resulting from technical errors or software bugs. Members who become aware of a technical error must report it to the support team immediately and must not exploit the situation.

08 Prohibited Conduct and Abuse

Ong39 is committed to maintaining a fair and safe gaming environment for all members. The following conduct is strictly prohibited and may result in immediate disciplinary action, including account suspension or permanent closure:

  • Use of automated software (bots), scripts, or any tools designed to automate betting actions
  • Collusion between players to manipulate game outcomes
  • Exploiting technical errors, software bugs, or system vulnerabilities
  • Attempts to transfer bonus balances between multiple accounts
  • Use of false or misleading information during registration or the KYC process
  • Any form of money laundering through deposit and withdrawal activities
  • Attempts to hack, breach, or interfere with the platform's security systems
  • Rude behaviour, threats or harassment directed at support staff or other players
Serious Consequences: Breaching terms related to fraud and abuse may result in account closure, forfeiture of all funds, and reporting to the relevant authorities in accordance with applicable law.

09 Account Closure and Suspension

9.1 Closure by Member

You may close your ong39 account at any time by contacting our support team. Prior to closure, any eligible funds will be returned to you via your registered payment method, subject to standard withdrawal conditions and the completion of all active rollover requirements.

9.2 Closure by ong39

Ong39 reserves the right to suspend or close any member's account at any time, with or without notice, under the following circumstances:

  • Violation of any provision of these Terms and Conditions
  • Suspected fraud, money laundering, or illegal activity
  • Failure to complete KYC verification within the stipulated timeframe
  • Instructions from regulatory authorities or law enforcement agencies
  • Self-exclusion requests submitted by the member themselves

9.3 Self-Exclusion

Ong39 fully supports self-exclusion programmes as part of our commitment to responsible gambling. Members who wish to exclude themselves from the platform may contact ong39 support to activate a temporary account freeze or permanent closure. Accounts frozen through self-exclusion cannot be reactivated within the designated period.

10 Liability Limits & Disclaimer

The ong39 platform is provided on an "as is" and "as available" basis. While we strive to ensure the platform operates without interruption at all times, ong39 makes no express or implied warranties regarding the availability, accuracy, or suitability of the platform for any particular purpose.

Ong39 is not liable for any direct, indirect, consequential or special loss or damage arising from:

  • Technical disruptions or temporary platform unavailability
  • Betting losses arising from normal gaming activity
  • Unauthorised access to your account due to your own negligence
  • Valid game outcomes that did not go in your favour
  • Delays in transaction processing caused by third parties such as banks or payment providers
ong39's maximum liability to any member under any circumstances shall not exceed the total deposits made by that member in the 30 days preceding the claim.

11 Privacy and Data Protection

Ong39 takes the protection of our members' personal data seriously. All personal information collected, processed and stored by ong39 is governed by our comprehensive Privacy Policy. By using the ong39 platform, you consent to the collection and use of your data as described in that Privacy Policy.

Ong39 will not sell, rent or disclose your personal information to third parties for marketing purposes without your consent, except as required by law or for payment verification and fraud prevention purposes.

For full details on how we handle your data, please review Privacy Policy ong39.

12 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable in the jurisdiction where the ong39 platform is registered. Any disputes arising from or in connection with these Terms shall be resolved through the following process:

  1. Direct Resolution: Members are encouraged to contact the ong39 support team first to resolve any issues or complaints directly within 14 working days.
  2. Arbitration: If direct resolution is unsuccessful, the dispute will be resolved through a binding arbitration process conducted by a mutually agreed arbitration body.
  3. Jurisdiction: You agree to submit to the exclusive jurisdiction of the designated courts for any legal proceedings relating to the ong39 platform.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be reinterpreted or removed to the extent necessary, while the remaining provisions of these Terms continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the ong39 support team via live chat, available 24/7 on our platform.

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